Help Producer makes extensive use of the latest technologies found in Microsoft Windows and Microsoft Office. If you encounter a problem while working with Help Producer, such as a program crash of Microsoft Word, it is possible that the error occurs due to the your computers configuration. Even though the error may occur exclusively when working with Help Producer, the root problem may result from a faulty component within Microsoft Windows or Microsoft Word. In many cases, the problem can be resolved by installing the latest service packs for Microsoft Windows and Microsoft Office.
Note Updating your computer requires you to log on as an administrator. If you do not have administrative priviledges, consult your IT department before making changes to your computers configuration.
Update MGTEK Help Producer
Help Producer is updated on a regular basis. If you encounter a problem with Help Producer, we recommend installing the latest version of Help Producer.
Please visit the following URL to update Help Producer:
http://www.mgtek.com/helpproducer/
Update Microsoft Office
The initial releases of Microsoft Word are known to have bugs that affect Help Producer. We recommend installing all available service packs for Microsoft Office.
Please visit the following URL to update Microsoft Office:
http://officeupdate.microsoft.com/
Update Microsoft Windows
Many well known problems that might affect Help Producer have been fixed by Microsoft, and are available from the Windows Update Center.
Please visit the following URL to update Microsoft Windows:
http://windowsupdate.microsoft.com/
Disable Anti-Virus Software
If you have an anti-virus software installed on your computer, it is possible that the anti-virus software interferes with Microsoft Word and Help Producer. If you encounter a problem with Help Producer, we recommend temporarily disabling the anti-virus software to see if it has an effect on Microsoft Word or Help Producer.