I lost my license key

How do I recover a lost license key?

If you have purchased a license from our reseller FastSpring (May 2010 or later), please contact FastSpring at info@fastspring.com. When you contact FastSpring, ask them to locate your Order Details; the order details contain the license key that was originally sent to you. For identification purposes, use the same e-mail address that you used when you purchased MGTEK dopisp.

If you have purchased a license from our reseller Plimus (before May 2010) via credit card, please click here to locate your order from Plimus. If you purchased via PayPal, please contact Plimus at sales@plimus.com. When you contact Plimus, ask them to locate your Order Details; the order details contain the license key that was originally sent to you. For identification purposes, use the same e-mail address that you used when you purchased MGTEK dopisp.

If you have purchased your license from a different reseller, we are not able to recover your license key. You may be able to obtain the license key from the reseller if you provide sufficient identification.

It is your responsibility to safeguard your purchase, so make sure you print the license key and store it in a safe place! The purchase records are not kept indefinitely, and our resellers may not be able to recover your license key in the future.

My Question is not answered

If your question is not answered by the articles above, please read the related FAQs:

• License and Purchase FAQ
• License Update FAQ

If you do not find an answer in the FAQs above, you can submit a support ticket.